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The new Autopay system improves payment handling by reducing errors, simplifying fund tracking, and ensuring seamless payouts. This document explains the key changes, benefits, and processes to ensure smooth adoption.

New Partner Pay 2025.mp4

1. Payment Transfers

Old System:

  • Payments entered a moved from "pending balance," moved to "available" the next day, and deposited with deposits occurring on the following banking day.

New System:

  • Upon batching pending funds

    Batching: Funds are stored in the DeliverLogic Stripe escrow account

    The following banking day those funds

    .

  • Day 1 (Banking Day): Funds are held for processing

    The second banking day these funds

    .

  • Day 2 (Banking Day): Funds are distributed to appropriate Stripe accounts

    , including but not limited to

    :

    • Restaurant Partners

    • Drivers

    • Merchant of

      record

      Record / Client

      On the third banking day OR as scheduled, funds will be deposited to bank accounts

      Deposits will be LESS the amount stated in the Escrow feature *** THIS IS NEEDED IF YOU’RE USING ISSUING CARDS

  • Day 3 (or as scheduled): Funds are deposited to bank accounts, minus escrow-held amounts for issuing cards (Pay on Pickup or Pay Online).

  • There will be no

    No more "pending

    balance”

    balance."

2. Simplified Payment and Refund Processing

  • This eliminates partial deposits from a single day being distributed over multiple days.

  • Eliminates Eliminates: Partial deposits and cross-pay issues.

  • Refunds are processed : Processed directly from the escrow account. This means payments made will no longer be pulled back from Drivers, Restaurants or any other connected partner accounts, avoiding pullbacks from partners (Drivers, Restaurants, etc.).

3. New Reporting Feature

The Comprehensive Ledger Report

...

All transactions by day.

...

Tracks:

  • Credit Card

    totals

    Totals

  • Gift Card

    totals

    Totals

  • Refund

    totals

    Totals

    Disputes totals

  • Dispute Totals

  • Pay-on-

    pickup usage

    Pickup Usage

  • Platform

    fees

    Fees

  • Corporate

    payments

    Payments

  • Driver

    earnings

    Earnings and

    payouts

    Payouts

  • Restaurant

    earnings

    Earnings and

    payouts

    Payouts

  • RDS Remaining Funds (after deductions)

  • We are also tracking any balance brought forward by an entity associated with your business, including your business (more information about this in the FAQ section at the bottom)

Reconciliation

...

:

  • Seamlessly reconcile balances with payouts for

    seamless

    accurate bookkeeping.

4. Flexible Payout Options

  • Daily Payouts:

    • Funds deposited with reserves for specific Reserves funds for operational needs (e.g., payPay-on-pickup cardsPickup).

    • Configurable to hold specific amounts for operational readiness (e.g., weekend demands).

  • Weekly Payouts:

    • Distributes funds on Friday following Funds are distributed every Friday, covering the previous week.

    • If Deposited the next banking day if Friday is a holiday, funds are deposited the next banking day.

  • Monthly Payouts:

    • Funds delivered before the 10th of each month.

...

Tip

Benefits of the new Partner Pay system

  • Streamlined processesProcesses: No pending balances; direct movement of funds.

  • Error reduction: Improved accuracy of payouts to restaurants and drivers.

  • Improved financial tracking: Clear, itemized reports for all financial activities.

  • Enhanced cash flow control: Flexible payout structures Improved Accuracy: Fewer errors in payouts.

  • Enhanced Reporting: Detailed financial tracking.

  • Cash Flow Control: Flexible payout schedules and fund reserves.

...

Actionable Steps For Upgrade

...

Preparation for launch week:

  1. Do you use Pay on Pickup or Pay Online with Stripe cards?

    Navigate to

    1. If you are not, skip to step 2

    2. If the answer is Yes.

      Using Stripe Cards (Pay on Pickup or Pay Online):

      1. Set payment schedule to MANUAL on Sunday before your switch on Tuesday night. This will allow for funds to be held in your account and eliminate any potential Pay on Pickup and/or Pay Online card issues.

      2. Choose your long-term payout schedule.

        1. Manual - Holds all funds in your available Stripe balance until you choose to deposit at any time.

        2. Daily - Set up your Escrow balances for each day using the data from the past.

          1. Run your Pay on Pickup / Online Usage report for Monday, Tuesday, Wednesday, Thursday, Friday - Sunday. We suggest doing this for 3 random weeks in the past 3 months to get an average usage of Pay on Pickup / Online cards.

      3. Choose your long term payout schedule

        1. Manual - Holds all funds in your available Stripe balance until you choose to deposit at any time

        2. Daily -

      4. Finally go and set up your Escrow balances for each day

          1. *** MAKE SURE FRIDAY HAS BALANCE TO COVER FRIDAY/SATURDAY/SUNDAY!!!

  2. During the transition you might experience a break in your cash flow due to the funds being moved from the Old to the New system. When you switch, you will get your past Thursday’s deposit on Monday

Reviewing and Using the Ledger Report:

        2. DO NOT USE MONTHLY

  2. Be prepared for a change in cash flow. See the yellow box below.

Note

On the week of transition (assuming daily payouts) you will receive the past Thursday business deposit on Monday; Fri - Sun payout on Tuesday, Monday on Wednesday, and Tuesday on Thursday.

We will UPGRADE you on Tuesday after business. Then you will receive Wednesday's deposit on MONDAY. Then Thursday on Tues, Fri-Sun on Wed and so on.

Using the Ledger Report

  1. Navigate to: Financials > Ledger Report (Beta).

  2. Use filters to select specific Filter by: Specific date ranges or transactions.

  3. Review the following sectionsKey Sections:

    • Credit Card Totals

    • Pay-on-Pickup Usage

    • Platform Fees (with order-specific details)

    • Driver Earnings, Cash on Hand, and Payouts Restaurant Earnings and Payouts

    • Remaining Balances

...

Notes for Pay-on-Pickup Card Users

...

Adoption Timeline

  • Testing Phase: Ongoing until Q1 2025.Planned SwitchAugust 2024 (tested with multiple clients).

  • Global Rollout: February 2025 for all users.

...

FAQ

How will this affect my cash flow?

  • Funds will no longer be “pending” in your account

  • You will receive deposits 1 day later than your current schedule

Why are you holding funds for an extra banking day?

  • We have to hold them because, with this new flow, it takes an extra day for them to clear through the stripe. We went back and forth with them for months to try and expedite, but they did not have a faster option.

  • This short delay yields a massive improvement on both partner pay and reporting accuracy.

Why is balance brought forward by an entity associated with my business, including my business?

How will this affect my cash flow?

...

  • This is when you do not have enough in escrow to cover all payments required to your partners (restaurants & drivers).

    • EX. You take a large percentage of non-credit card orders in a day. Some corporate, some cash, and some portal. The amount owed to drivers or restaurants exceeds the credit card balance, so the escrow pot cannot cover all payments.

  • This also happens when drivers or restaurants carry negative balances for cash orders.

If we are short on funds how do you decide who gets paid from my ledger?

  • We pay Platform fees, Drivers, Restaurants, and you, The merchant of record.

What happens if a holiday delays payouts?

  • Funds will be deposited on the next available banking day. For example:

    • If Friday is a holiday, deposits occur on Monday.

    • If both Friday and Monday are holidays, deposits occur on Tuesday.

How does this system handle refunds?

  • Refunds are processed directly from the escrow account. This ensures no adjustments or disruptions to distributed funds.

...

Will this affect my restaurant partner's payouts?

  • Yes. Restaurants

...

  • will be defaulted to weekly payouts. This means they will receive deposits every Friday for the full prior week, Monday through Sunday.

  • Restaurants can select monthly payouts and receive all funds on or before the 10th for the entire prior month.

  • Restaurants will receive an automatic email with the payouts showing all orders and the total payment amount.