Page Comparison

There are a few different ticket types that you will see before creating a ticket:

• General Support Issue

  Get assistance for general software problems and questions.

• Reporting Questions

  Questions regarding a report? Ask here.

• Billing / Account Related

  For questions about your account or billing.

• OrderLogic Restaurant App

  For questions about the Restaurant App.

• DriverLogic Driver App

  Get assistance with the DeliverLogic app.

• DeliverClub

  For any and all questions you may have about DeliverClub

• Design Related

  Get assistance with your paid design package or inquire about a design related question.

• Credit Card Processing

  For any questions regarding Bluepay or Stripe.

• Ancillary Services

  Select this category for any ancillary service questions for products such as:
  Marketing Suite
  Postcards
  Smart Confirm
  Smart Support
  or mostly anything else activated in the Marketplace.

• Love Letter

  Send us some love!

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  Report a Bug (Use this if you are CERTAIN that something is not functioning correctly)
  *If you are just unsure if something is accurate or how it functions
  please visit https://www.deliverlogic.com/events/ and join one of our weekly calls so you can ask one of our experts*
  

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  Submit a Feature Request
  *If you believe that there is a need for a specific feature in our software that can benefit the whole network please do so with this feature, if it’s specific to your area of operation we might consider it and execute once we have free development resources*

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  Question or Feedback
  *If you are unsure how something functions please try to find your answer in our Knowledge Base first before submitting a question ticket. Furthermore you can leave feedback regarding our Services, Products and/or Staff members*