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Solution

Hello,

What you'll need to try here is:

1) Search for order on dispatch screen.
2) Click edit order. 
3) Click Payments
4) Modify
5) Remove payments. 
6) Add card back to order
7) Update/Save order
8a) if the order updates and saves, then go batch it. 
8b) If the order doesn't save, click back to payments screen and you'll see an error. This means that the card cannot be charged. You should contact the customer and request an alternate card for payment.

**If you still have issues after you follow these steps please create a support ticket with order number, date, the steps you took and any other info to help our team review and solve.