Objective:
To reward our onboarding team for delivering exceptional service, ensuring faster client onboarding, and maximizing client satisfaction through ratings.
Incentive Components:
Client Ratings Post Onboarding:
Captured through the form: Onboarding Feedback Form
Based on a 1-5 scale.
Two criteria: a) Overall team performance. b) Communication.
Ratings incentive:
3 stars: 2%
4 stars: 5%
5 stars: 10%
Weightage: Up to 10% for each criterion (total of up to 20%).
Speed of Onboarding:
Incentive based on weeks taken:
6 weeks: 2%
5 weeks: 5%
4 weeks: 7%
3 weeks or less: 10%
Weightage: Up to 10%
Order Volume & Revenue:
Not directly linked to the incentive calculation.
The total amount of revenue reached through order volume determines the amount available for incentive distribution, up to 30% of that revenue.
Incentive Calculation:
The maximum potential incentive for an onboarding team member is based on the client's revenue in their second month, not exceeding 30% of that revenue. The exact incentive is determined by ratings and onboarding speed, totaling up to 30%.
Examples:
Client A:
Orders/month: 2000
Revenue/order: $1.50
Total Revenue in the second month: 2000 x $1.50 = $3000
Maximum Incentive Pool: 30% of $3000 = $900
Client B:
Orders/month: 500
Revenue/order: $3.50
Total Revenue in the second month: 500 x $3.50 = $1750
Maximum Incentive Pool: 30% of $1750 = $525
Ways to Boost Order Volume:
Automated Dispatch: Streamline delivery processes to ensure faster and more efficient deliveries.
Customer Support: Offer exceptional customer support to resolve issues promptly, leading to increased customer satisfaction and repeated orders.
Order with Google: Integrate with Google's platform to tap into a larger audience.
Automated Marketing System: Use targeted campaigns to encourage more orders from existing customers and attract new ones.
Additional Launch Services: Offer services that can be activated for the client when they launch to enhance their operations and customer experience. This can include loyalty programs, feedback systems, and premium listings.
Notes for the Onboarding Team:
Always aim for a 5-star rating to maximize your incentive. Use the provided form to gather feedback.
The faster you onboard clients, the higher your incentive. Aim for 3 weeks or less.
While order volume doesn't directly affect your incentive, remember that the more successful our clients are, the larger the overall incentive pool.
Closing:
We believe in rewarding dedication and excellence. This incentive program is designed to recognize and reward the critical role our onboarding team plays in ensuring client satisfaction. Let's ensure every client's experience is exceptional!