Driver AutoComms are a very useful notifying system that will automatically update drivers by App Notification, Smart Call or SMS. |
There are certain status changes OR conditions when these AutoComms are triggered/sent out.
We have the following currently:
Order Accept
When an order is assigned to a driver and the driver hasn't accepted the order for a defined number of minutes, execute an action.
Multi Order Reminder
When there are multiple orders from the same restaurant in ARRIVED status with different drivers, execute an action.
Restaurant Arrival
When the driver is not at the restaurant yet, and the established pickup time was a defined number of minutes ago, execute an action.
Restaurant Departure
When the driver has been at the restaurant for a defined number of minutes, execute an action.
Order Delivered
When the order hasn't been delivered after a defined number of minutes ago from the drop time, execute an action.
Driver Check In (Location Known)
When the driver checks in and their location is known, execute an action.
Driver Check In (Location Unknown)
When the driver checks in and their location is unknown, execute an action.
Driver Check In (Location Stale)
When the driver checks in and their location is stale, execute an action.
No Driver Checked In (Location SOS)
When there is no driver checked in for a location with an order (first active order), execute an action.
Third Party Order Source
When the driver is enroute and the order comes from a third party source, execute an action.
Order Pickup Time Updates
When the Pickup Time of an order is updated send out a notification to driver.
There are certain status changes OR conditions when these AutoComms are triggered/sent out.
We have the following currently:
Order Accept
When an order is assigned to a driver and the driver hasn't accepted the order for a defined number of minutes, execute an action.
Multi Order Reminder
When there are multiple orders from the same restaurant in ARRIVED status with different drivers, execute an action.
Restaurant Arrival
When the driver is not at the restaurant yet, and the established pickup time was a defined number of minutes ago, execute an action.
Restaurant Departure
When the driver has been at the restaurant for a defined number of minutes, execute an action.
Order Delivered
When the order hasn't been delivered after a defined number of minutes ago from the drop time, execute an action.
Driver Check In (Location Known)
When the driver checks in and their location is known, execute an action.
Driver Check In (Location Unknown)
When the driver checks in and their location is unknown, execute an action.
Driver Check In (Location Stale)
When the driver checks in and their location is stale, execute an action.
No Driver Checked In (Location SOS)
When there is no driver checked in for a location with an order (first active order), execute an action.
Third Party Order Source
When the driver is enroute and the order comes from a third party source, execute an action.
Order Pickup Time Updates
When the Pickup Time of an order is updated send out a notification to driver.
Be careful when adjust timing for the first option ORDER ACCEPT
|
Messages/Scripts attached to said triggers are listed below:
|
You can change the STATUS on ALL of these triggers but make sure to scroll to the bottom of the page and SAVE every time you make changes to the status sections. |
Keywords:
Automated Communications
Driver Auto Comms
Driver Communications
Order status communications drivers
Communications for order status change