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How does Auto Dispatch work? (Auto-Dispatch Settings Explained)

How does Auto Dispatch work? (Auto-Dispatch Settings Explained)

Refer to this Auto Dispatch Configuration guide for full details on setting up the rules and limits for this feature.

The Auto Dispatch feature allows the system to automatically assign and dispatch orders to available resources based on predefined rules and availability. To enable Auto Dispatch check the Active box

 

When Auto Dispatch is active, the system will continuously monitor incoming orders and automatically assign them to appropriate resources (vehicles, personnel, etc.) according to the configured rules and schedules. This automated process helps to streamline order fulfillment and optimize resource utilization.

Some key points about Auto Dispatch:

 

  • Configure rules based on order priority, location, Driver resource, and other criteria.

  • Set limits and availability for each resource to control when they can receive orders.

  • Monitor and override auto-assignments if needed through the Dispatch Screen.

  • Receive notifications about failed auto-assignments that require manual intervention. (Dispatcher Alerts)

By default, the system will automatically send orders to the restaurant as soon as they become eligible based on the configured rules and preparation times.

However, you can choose to manually control the timing of when orders are sent to the restaurant. 

When the "Don't Send" box is checked, Auto Dispatch, will not automatically transmit the order to the restaurant. This allows you to review and manually send the order when you are ready.

Driver Radius Analysis

When a new order is received, the system will automatically analyze the available drivers within a predefined radius around the restaurant location. This radius analysis helps ensure that orders are efficiently assigned to drivers who are close to the restaurant.

 

The radius analysis process works as follows:

 

  1. Order Received: When a new order is placed, the system logs the restaurant's address.

  2. Radius Calculation: Using the restaurant's address as the center point, the system draws a circular radius of a predetermined distance (e.g., 5 miles, 10 km).

  3. Driver Location Check: The system checks the current locations of all available drivers.

  4. Driver Selection: Any drivers whose current location falls within the calculated radius around the restaurant are identified as potential candidates for order delivery.

 

By analyzing the drivers within the restaurant radius, the system can intelligently assign orders to drivers who are already close to the pickup loca