⚠️ Undelivered Orders: What They Are, Why They Matter, and How to Fix Them
- Matt Hanley
📌 What Are "Undelivered Orders"?
In the DeliverLogic system, an undelivered order is any order that:
Was fulfilled by delivery or takeout,
But has not been marked as "Delivered" on your Dispatch screen.
This status matters more than you might think — especially for credit card orders, where funds are not captured until the order is marked as delivered.
💡 Why Do Undelivered Orders Exist?
There are a few common reasons:
A staff member forgot to update the status
Orders were dispatched to restaurants or drivers without final confirmation
Takeout orders were assumed complete but never closed out
Automation wasn’t enabled or wasn’t functioning properly
You're managing orders manually and simply missed a few
Whatever the cause, the outcome is the same: you don’t get paid, and neither does anyone else involved.
💸 Why You Must Handle Undelivered Orders
Leaving orders undelivered can lead to serious consequences:
Stakeholder | Impact |
|---|---|
You (the client) | You don’t get paid until the order is marked delivered |
Restaurant partners | If you're not paying at pickup, they’re left unpaid |
Drivers | Your drivers may miss earnings on orders they completed |
Customers | You risk backlash for charging days or weeks later (or chargebacks) |
✅ Best Practices: Preventing Undelivered Orders
🔁 Nightly & Morning Reviews
Build this into your daily workflow:
Go to your Dispatch screen
Use the "Orders" dropdown and select ALL
This will show you:
Today's active orders (ignore these for now)
Any undelivered orders from previous days
For each past order:
If it was delivered → Mark as Delivered
If it was canceled → Cancel it
If you're unsure → Investigate
💡 This simple step ensures you never miss a payout and avoid support issues down the line.
🏆 Pro Tip: Let Us Handle It for You
One great way to avoid undelivered orders altogether is to use the DeliverLogic Call Center and Dispatch Team.
✔️ Our team follows strict protocols to ensure every order is tracked and closed out properly
✔️ We minimize human error, monitor fulfillment, and resolve exceptions quickly
✔️ You’ll gain access to established systems and proven processes that prevent issues before they start
Let our experienced team help keep your orders flowing — and your payments rolling in.
🧯 Already Have a Backlog of Undelivered Orders?
No worries — here's how to fix it:
Jump into your Dispatch screen now
Filter by ALL orders
Review any undelivered orders from previous dates
For each one:
If it was successfully fulfilled → Mark it as Delivered
If not fulfilled (e.g., no food was made or delivered) → Cancel the order
Be cautious: Customers don’t appreciate being charged weeks later for a sandwich they barely remember. Use good judgment when resolving older orders.
🧭 Summary Table
Task | Frequency | Goal |
|---|---|---|
Review ALL orders on Dispatch screen | Nightly + Morning | Catch undelivered orders |
Mark valid past orders as Delivered | Immediately | Trigger payment processing |
Cancel stale/unfulfilled orders | As needed | Prevent late charges & customer issues |
Investigate unclear orders | As needed | Ensure accuracy |
🛠 Need Help?
If you’re unsure how to manage or correct undelivered orders — or if you’d like to explore using the DeliverLogic Dispatch Team — contact our support staff or reach out through the in-app help chat.
🚀 Final Note
You don’t get paid until the order is marked as delivered.
Stay diligent, use the tools and teams available, and protect your business from unnecessary losses.