Driver SMS / Text Issues
Problem
Our driver's aren't receiving their texts messages, please help ASAP!
Solution
The email-to-text gateway that cell phone carriers provide can be unreliable, and although the success rate is still quite high, we've seen more frequent reports of non-delivered text messages when these gateways are used. Unfortunately, the cell phone companies never bounce emails to indicate that there is an issue with a particular message. Once the message is sent there is no guarantee, or even future notification, that a message was delivered or rejected. This method of texting is not guaranteed and should be closely monitored, especially with a new phone number. We suggest having your drivers utilize the DeliverLogic driver app or you can turn on smart texts to ensure delivery of communication between driver and dispatch.
How To Set Up Smart Text For All Drivers: