Once you have opted in for a restaurant, then what?
There are varying level of complexities that come along with DeliverLogic National Partnerships on our onboarding team’s side. We have a few common types of onboarding processes with each brand, all dependent on their internal structure. For example, a brand may have the following division of stores:
- All corporate owned stores
- Some corporate owned stores, some franchise groups/operators
- All franchise groups/single franchise operators
These are all important distinctions as they can affect the way stores can be turned on for service under our network. All corporate stores are often onboarded and turned on at one time or a few rollouts as access to their integration and banking information is seamless. When franchise groups or operators are a part of the mix, there is typically a period of seeking those franchise enrollments after we have signed a national agreement. The variations and timelines when seeking enrollments/banking information can prolong the process of seeing a store to opt in for and actually being able to make that restaurant active and generate orders.
Your National Partnership team is able to provide up to date lists of what stores in your markets are ready to turn on immediately based on those agreements and which stores may need an extra step of contacting the local franchise operators for enrollment.
What if I already partner with this brand/restaurant?
If you have a restaurant that is built in your location and you are having to update the menu, place orders over the phone or pay in person, the POS integration feature of the National Partnerships alleviates that workload by providing real time menu updates with pricing and images and also exacting payment to the restaurants on your behalf.
If you have a commission agreement with your partner and find that to be more beneficial for you, there is no obligation to utilize the National Partnership. However, you cannot utilize both your own agreement and the NP agreement simultaneously.
How are orders paid to the restaurant?
Our partnership agreements allow us to have a payment key placed within each POS at the restaurant level so that the employees in house can close out the orders to “DeliverLogic” and ensure payment is made for any order that food is prepared for. It is important to note, that this feature does rely on a credit card payment from customers to be made on all NP orders as the order is paid for to the restaurant as soon as it is marked delivered in the software. Drivers and customers will not be paying at the restaurant for these orders. See troubleshooting document for some potential scenarios related to this topic.
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