...
Before an order gets “Placed”, you will see a red oval shape next to a small gray calculator. These symbols together indicate that the order has not gone through to the POS yet. Hover your mouse over these symbols on your dispatch board to see a description.
After and order gets “Placed”, you will see the oval turn green and the calculator turn blue. Hover your mouse over these symbols on your dispatch board to see a description.
Once the order is “Placed”, you can also double click on the order to open up another window with the order information, scroll down, and see information about the “Restaurant Order Send Communication”. Here you can see if the order was a success or a failure. If the order failed, there will be some information about why it failed.
Above is the most common error we see with a “Failed” order. This error message appears when a dispatcher tries to send the order again, even after an initial successful send. This error des NOT mean the order failed to send on the first try. It just means that the system won’t send it again because the first try was successful.
...
“Auto Send” will send the order to the restaurant without it having to be manually placed. If you want this to happen with the activation of a new integration, you will need to change this setting. It will not be changed automatically
Change this setting to “CONFIRMED Order Status”
“Order Placement Method” does NOT actually turn integrations off or on. It only enables the dispatch symbols
The activation of an integration in the DL support backend is the only thing that actually turns an integration on. You will need the help of a DL support member to disable an integration.
...