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Before an order gets “Placed”, you will see a red oval shape next to a small gray calculator. These symbols together indicate that the order has not gone through to the POS yet. Hover your mouse over these symbols on your dispatch board to see a description.
After and order gets “Placed”, you will see the oval turn green and the calculator turn blue. Hover your mouse over these symbols on your dispatch board to see a description.
Once the order is “Placed”, you can also double click on the order to open up another window with the order information, scroll down, and see information about the “Restaurant Order Send Communication”. Here you can see if the order was a success or a failure. If the order failed, there will be some information about why it failed.
Above is the most common error we see with a “Failed” order. This error message appears when a dispatcher tries to send the order again, even after an initial successful send. This error des NOT mean the order failed to send on the first try. It just means that the system won’t send it again because the first try was successful.
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