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This article guides you through the process of managing auto payments for drivers and restaurants, including identifying and resolving payment discrepancies. |
Reconciling Issues:
Driver Cash Out Report:
Navigate to the "Driver Cash Out Report."
Select a location with known issues.
Filter the report to "Last week" and "Auto Paid (Unbalanced)".
Run the report.
Reviewing Discrepancies:
Analyze the report for drivers with discrepancies between "Earned" and "Paid/In Transit" values.
For example, if a driver earned $20 but was paid $39, an overpayment occurred.
Taking Action:
Choose one of the following options to address the overpayment:
Future Order Deduction: Deduct the overpaid amount from a future order's payout.
Auto Pay Pause: Temporarily disable auto pay for the driver and manually manage future payments.
Pausing Auto Pay:
Go to the driver's user profile.
Scroll down and disable "Partner Pay".
Wait for future orders to accumulate and manually mark them as paid with a note referencing the overpayment and order number.
Documentation:
Record the adjustments made in the order notes and the driver's account.
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We hope this article helps you effectively manage auto payments and reconcile any discrepancies that may arise.
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Keywords:
Partner pay
Auto pay
Auto pay reconciliation
Partner auto pay