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RDS not needing to manually update menus each time a restaurants restaurant makes changes
RDS will not have to maintain tablets or printers once the integration is complete
Saves a lot of time by easily injecting the order directly into the restaurants restaurant POS hardware
Restaurant partner will not have another tablet to tend to and/or will not need to input phone orders
Restaurant can keep better track of their sales
Restaurant will have a streamline processes for their staff
POS Integration and menu updated
Menus SHOULD update automatically whenever the restarunt makes changes on their end.
However, there are some important caveats to remember:
If the restaurant has Toast as their POS, they MUST click the “Publish” button inside their POS to push the changes
If the restaurant has Toast as their POS, we can get menu updates every 15 minutes
If the restaurant uses any other POS system, menu updates only come in once a day overnight
** If the menus are NOT updating automatically, there may be some setting that need to be adjusted
For example, we use a webhook router to keep menus synced. Ask your deliverlogic support agent AND the middleware support agent to check the router and webhook to make sure they are set up properly
Menu Markup from the Middleware Companies
When a middleware sets up the restaurant, they ask the restaurant owner if they want a menu markup. Sometimes there is confusion and the restaurant owner says "yes" so then th middleware adds their own menu markup on top of ours. The restaurant will need to call the middleware and ask them to remove it if this is the case.
If you currently use OrderLogic and Tablets for your restaurants, here are some things that will not NOT translate over to POS integrations:
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Before an order gets “Placed”, you will see a red oval shape next to a small gray calculator. These symbols together indicate that the order has not gone through to the POS yet. Hover your mouse over these symbols on your dispatch board to see a description.
After and order gets “Placed”, you will see the oval turn green and the calculator turn blue. Hover your mouse over these symbols on your dispatch board to see a description.
Once the order is “Placed”, you can also double click on the order to open up another window with the order information, scroll down, and see information about the “Restaurant Order Send Communication”. Here you can see if the order was a success or a failure. If the order failed, there will be some information about why it failed.
Above is the most common error we see with a “Failed” order. This error message appears when a dispatcher tries to send the order again, even after an initial successful send. This error des NOT mean the order failed to send on the first try. It just means that the system won’t send it again because the first try was successful.
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If you add a “Custom Item” to an order for a POS integrated restaurant BEFORE the order gets “Placed”, the order will fail.
It will fail because there is no where for that “custom item” to map to in the restaurant’s POS system.
You CAN still use “custom item” to add a charge onto an order AFTER the order has been sent/placed. However, keep in mind that the restaurant will not see the edit/addition to the order.
If you are making large edits or adding on multiple things to an order, it is best to create a New Order so that it will reach the restaurant's POS system
Other Restaurant restaurant settings affected and NOT not affected by POS integration
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“Auto Send” will send the order to the restaurant without it having to be manually placed. If you want this to happen with the activation of a new integration, you will need to change this setting. It will not be changed automatically
Change this setting to “CONFIRMED Order Status”
“Order Placement Method” does NOT actually turn integrations off or on. It only enables the dispatch symbols
The activation of an integration in the DL support backend is the only thing that actually turns an integration on. You will need the help of a DL support member to disable an integration.
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