Page Comparison

Reconciling Issues:

1. Driver Cash Out Report:

   • Navigate to the "Driver Cash Out Report."

   • Select a location with known issues.

   • Filter the report to "Last week" and "Auto Paid (Unbalanced)".

   • Run the report.

2. Reviewing Discrepancies:

   • Analyze the report for drivers with discrepancies between "Earned" and "Paid/In Transit" values.

   • For example, if a driver earned $20 but was paid $39, an overpayment occurred.

3. Taking Action:

   • Choose one of the following options to address the overpayment:

     • Future Order Deduction: Deduct the overpaid amount from a future order's payout.

     • Auto Pay Pause: Temporarily disable auto pay for the driver and manually manage future payments.

4. Pausing Auto Pay:

   • Go to the driver's user profile.

   • Scroll down and disable "Partner Pay".

   • Wait for future orders to accumulate and manually mark them as paid with a note referencing the overpayment and order number.

5. Documentation:

   • Record the adjustments made in the order notes and the driver's account.

Understanding Payouts:

1. Driver/Restaurant Account Impersonation:

   • To understand why a driver or restaurant received a specific payout, use the "Impersonate" feature.

   • Open an incognito window and log in as the driver/restaurant using their credentials.

   • Go to "Manage Payments" > "Payouts".

   • Here you can review the payout details, clicking the eye icon will pop-up a new window which directly comes from Stripe so you can use to for further explanation.

2. New System Improvements:

   • The team is developing a new payment system to eliminate discrepancies and simplify tracking.

   • The new system will display a single line per order reflecting the final payout amount.

Support Resources:

• Support Desk → https://deliverlogic.atlassian.net/servicedesk/customer/portal/1

• Facebook → https://www.facebook.com/groups/906733422788080

• Weekly Calls → https://www.deliverlogic.com/events/

Remember:

• Auto pay discrepancies are temporary and the new system will address them.

• Regularly run the "Driver Cash Out Report" to identify and address issues.

• Use the "Impersonate" feature for detailed payout explanations.

• Contact support if you need further assistance.

We hope this article helps you effectively manage auto payments and reconcile any discrepancies that may arise.

Keywords:

• Partner pay

• Auto pay

• Auto pay reconciliation

• Partner auto pay