We have provided all the support and knowledge we have on this printer. At this point we can not provide further support, the issue might not be on the integration/software side. For direct printer related hardware support please use the following:
FORM: https://docs.google.com//forms/d/e/1FAIpQLSdkgDuqGQ1UKFpjcCwq-ffU70Nyn9fTEg20tQpE2tJPu7KDFA/viewform
Phone:
(844) 2EATABIT
or
Once you receive a response please respond back to this ticket with any additional info provided if necessary.