We were wondering how you go about giving a refund with the Gift Certificates, We have a customer that was charged more than once by accident.

Step-by-step guide

In order to refund a gift certificate, you'll need to "zero out" the gift certificate on your instance of RDS Logic so that the customer can no longer use it.

Then you'll need to put in a support ticket to let us know the code which you want refunded to the card which bought it.

Please respond to this ticket if you need any further assistance.

Thanks!

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