Smart Support Guide

Smart Support is an amazing additional service inside DeliverLogic that lets your team become more efficient while also providing much better customer service due to our calls and messaging center.
This service allows you to quickly handle Customer, Driver AND Restaurant issues or questions very quickly. Due to our organized Queue system as well as Dispatcher/Placer/Manager status which can tell you real-time information if said user is currently busy or not, you are able to make quick management decisions to make sure your team is being utilized to its fullest potential.

Removing frictions of more manual steps that you have to cover without Smart Support makes it a really easy decision to add something like this to your arsenal of services and boost your efficiency!

If you would rather like to see a quick video about the subject, scroll to the bottom of this article.

• The main section of the Smart Support system that you will need to know are:

  • “Enter Order Number” field - allows you to quickly look up any order through a number a customer gives you when they inquire about it over the phone or text message.

  • “Enter Phone Number” field - allows you to CALL or TEXT a customer on any specific number you input in the field. (This can be used for Driver and Restaurant communications as well)

  • Dashboard - this area will let you see a variety of different tags and labels to sort out your calls based on priority or the current role of the signed in user.

The dashboard will include several sections that will help you stay organized and on top of your call center.

Incoming Queue will have all the numbers that are currently calling or are waiting in line to be answered to.

Global Queue will include all active calls that are currently being handled either by you or your team members, their status, notes and which customer/driver/restaurant is in question.

My Queue will show any ongoing or on hold calls that you have under your user account at the moment.

Agents tab will display information about your team members as well as a tag of “Busy” in case they are currently handling any customer inquirines at the moment.