Consumer App Contact Method Control

Owned by Matt Hanley
May 02, 2023
1 min read

This helpdesk article provides step-by-step instructions on how to configure and manage customer care settings in DeliverLogic's platform for restaurant delivery services. By following these steps, you'll be able to update your Consumer App Settings and control the visibility of the contact form on your app.

Step-by-step guide

  1. Log into your backend: Sign in to your DeliverLogic account using your login credentials.

  2. Access settings: Click on the "Settings" tab on the main navigation menu.

  3. Navigate to Consumer App Settings: Locate and click on the "Consumer App Settings" section.

  4. Update customer care fields: In the Consumer App Settings, you can enter values for the following fields: a. Customer Care Calling Number b. Customer Care Live Chat URL c. Customer Care Texting Number

    Additionally, you can control the visibility of the "contact form" within this section.

  5. Make changes: Edit the fields as needed to update your customer care settings.

  6. Save: Once you're satisfied with your changes, click the "Save" button to apply the updates.

  7. Note on update timing: Be aware that it may take several hours for your changes to be reflected on the app's display.

Conclusion

By following the steps outlined in this guide, you can effectively manage and update your Consumer App Settings in DeliverLogic's platform for restaurant delivery services. This will help you provide a seamless experience for your customers and enhance their ability to contact your customer care team.