We had customer switch cards on an order that had already been batched. We refunded the first card and attempted to charge the second card through RDS Logic. In our batch for 5/27, I can see the new card but it seemingly has not been batched. We see that the AUTH was taken for the new card but there is no CAPTURE, so apparently we need to batch it. However, it doesn't appear that we can do so since it is already in "Batched Orders".

How do we switch cards in the future (when someone wants to change a card on an order that has already been batched)?

Step-by-step guide

The best thing to do to switch an order from one card to another is as follows.

Edit the order and turn it to Cash Payment.
Save the order.
Batch the Refund to the First Card.
Edit the order and turn to New Card as payment method.
Update / Save the order.
Batch the new card.

If you need to just issue a partial refund back to the original card, please check out this article here: Refunding a Customer's Credit Card

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