Before submitting a support ticket about needing an Email Setup or MX Records you will need to get the proper MX records from a company email provider such as GoDaddy or Google. You will need to set it up with them and THEN we can put the records in place via a support ticket.
How to setup your company specific email:
Step 1 - Setup an email account with an email provider:
If you want to get an email setup with your domain such as yourname@yourdomain.com then you will first need to get this setup with a third party provider.
Some popular third party email providers are:
GoDaddy
Microsoft Exchange
Google Workspace (formerly known as G Suite)
Zoho Mail
Once you are setup the providers should give you some MX Records and request that you get those setup on your DNS/Domain Provider. We can help with this part once you have those records!
Step 2 - Submit a ticket with the proper MX records that were provided by your Email Provider.
Please include the following:
Title: MX Records - Please set MX records for [your domain]
Description:
Attached are the mx records provided to me by [email provider] can you please apply them for my domain [your domain here]
Name/Host/Alias | Priority | Value/Answer/Destination |
---|---|---|
Blank or @ | 1 | |
Blank or @ | 5 | |
Blank or @ | 5 | |
Blank or @ | 10 | |
Blank or @ | 10 |
*If you are unable to find those records easily, we suggest checking the knowledgebase for the specific provider or reaching out to their support team to ask what you should have your MX records set to.
Is your email not working?
99% of the time, this is also due to a lack of properly setup MX records! You can start at the beggining of this article and just ensure that you are properly setup with an email provider and that we have set the proper MX records up for you.
Additional Information
You'd like to use your domain for emails, but you believe that you need help from DeliverLogic as the nameservers are set up with DeliverLogic. How to proceed?
Step-by-step guide
Please provide the CNAME RECORD we need to make.
We will add the CNAME record you requested per the Google instructions.
You can try it now and see if Google sees the DNS change.
Otherwise you'll have to wait 12-24 hours for the DNS propagation (we usually see the changes within 4 hours in the past).
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