Driver AutoComms Settings

Driver AutoComms are a very useful notifying system that will automatically update drivers by App Notification, Smart Call or SMS.

You will be able to find these settings in your admin backend under
LOCATIONS > SELECT LOCATION > DRIVER AUTOCOMMS TAB

There are certain status changes OR conditions when these AutoComms are triggered/sent out.
We have the following currently:

1. Order Accept

   When an order is assigned to a driver and the driver hasn't accepted the order for a defined number of minutes, execute an action.

2. Multi Order Reminder

   When there are multiple orders from the same restaurant in ARRIVED status with different drivers, execute an action.

3. Restaurant Arrival

   When the driver is not at the restaurant yet, and the established pickup time was a defined number of minutes ago, execute an action.

4. Restaurant Departure

   When the driver has been at the restaurant for a defined number of minutes, execute an action.

5. Order Delivered

   When the order hasn't been delivered after a defined number of minutes ago from the drop time, execute an action.

6. Driver Check In (Location Known)

   When the driver checks in and their location is known, execute an action.

7. Driver Check In (Location Unknown)

   When the driver checks in and their location is unknown, execute an action.

8. Driver Check In (Location Stale)

   When the driver checks in and their location is stale, execute an action.

9. No Driver Checked In (Location SOS)

   When there is no driver checked in for a location with an order (first active order), execute an action.

10. Third Party Order Source

    When the driver is enroute and the order comes from a third party source, execute an action.

11. Order Pickup Time Updates

    When the Pickup Time of an order is updated send out a notification to driver.

Be careful when adjust timing for the first option ORDER ACCEPT
(Reference the picture below text to follow the example)

1. Minutes indicate after how long the action is going to be executed for said status, in this case we have 5 minutes after an order is assigned to a driver and they don't accept it within 5 minutes a
   “Send notification via push notification” action will be executed.
   
   

2. After this we can “Send notification via default communication method and Smart Text”
   after X amount of minutes again, in this case we have it disabled
   
   

3. If a driver doesn’t accept the order through DriverLogic app, 5 minutes after that a
   “Send notification via Smart Call” will go out which will utilize a script on the left hand side saying
   “Hello, press one to accept order #{Order Number}, press two to speak with dispatch.”
   
   
   ***KEEP IN MIND I SAID 5 MINUTES AFTER BECAUSE MINUTES IN THE SECTION ON THE RIGHT IN THE PICTURE ARE TOTAL MINUTES PASSED NOT MINUTES FOR EACH INDIVIDUAL ACTION*
   
   

4. And finally if a driver still doesn’t accept said order via the call 4 minutes later the system will execute action “Unassign, pause, and rerun Automated Dispatch” which means the driver will have to message the dispatch team in order to get un-paused and continue running orders.
   
   

   Open