Troubleshooting Duplicate or Unknown Additional Fees/Charges

Has a customer asked you why they were charged
a processing fee that you were unsure about,
or even that they were charged the same fee twice?

It’s not uncommon that we get an RDS operator inquiring about a mysterious extra fee/charge that is added on the checkout page that a customer may have asked about. More often than not it is due to previously set up additional charges and it is simply that charge applying as you have instructed the software to do. In this video, I will give a visual representation of this and go over how to adjust/remove these charges.


  • Additional charges

  • Processing fees

  • Extra charges